FAQs

PRODUCT

We offer both physical and digital prints.

Physical prints are available in the following sizes depending on each listing:

A4 (21cm x 29.7cm)
A3 (29.7cm x 42cm)
A2 (42.0 x 59.4cm)

Digital prints are available in the following sizes depending on each listing:

A4 (21cm x 29.7cm)
A3 (29.7cm x 42cm)
A2 (42.0 x 59.4cm)
8" x 10" (20.32cm x 25.4cm)
11" x 14" (27.94cm x 35.56cm)

A4 & A3 sizes are available in:

192gsm archival smooth matte paper- bright white coating which produces vibrant colours.

A2 size is available in:

160gsm smooth coated matte paper- bright white coating which produces vibrant colours.

Our prints are printed in UltraChrome pigment inks to ensure longer lasting print and a better colour stability. Print results are vibrant and rich.

Disclaimer: Please note actual print colours may vary. The images may vary slightly in colour from computer screen, to mobile screen, to the physical print itself. The final print quality will be determined by the quality of the printer and paper that you choose. Please allow for slight variation in colours. 

Rest assure your prints are handled with full love and great care to ensure it arrives in perfect condition.

A4 prints are carefully packaged with a thick backing board and placed into a cello bag sealed tightly. The package will be posted in a rigid mailer.

A3 and A2 prints are wrapped in clear cellophane and posted in strong fibreboard mailing tubes which prevents it from bending or being crushed.

You will receive your digital print in high resolution 300 DPI printable image in a JPG file. It will be emailed directly to you through your personal email through a downloadable link on WeTransfer.

If you require a different format file, please contact us prior to purchase.

All DIGITAL prints purchased are strictly for PERSONAL USE ONLY. Please do not share, resell or reproduced artwork in any manner, whatsoever.

SHIPPING AND RETURNS

Domestic Australian Shipping

A4 prints- FREE untracked shipping via Australia Post Regular Letter. Registered Post upgrades available for tracking at checkout. For ease of mind, we recommend upgrading to Registered Post or Express Post at checkout. Sticky Bee Studio is not responsible for any orders that may go missing.

A3 & A2 prints- FREE tracked shipping via Australia Post Standard Parcel Post or courier services.

Express shipping $15 via Australia Post Express Post.


International Shipping

Calculated tracked shipping via international courier services. Buyers are responsible for any customs and import taxes that may apply.

1 to 3 days from order placement including design approval and printing. 

Customer is responsible for providing prompt approval on personalised prints as this will affect processing times. Please look out for your inbox including junkmail. If we do not receive approval from the customer within 2 days, it is assumed that no changes are required and production will proceed without customer's approval.

Domestic Standard Shipping takes 2-10 business days depending on customer's location. Regional area customers may experience longer shipping times. 

Domestic Express Shipping takes 1-3 business days in capital cities and 2-5 business days in regional areas.

International shipping takes 10-28 business day depending on customer's location.  We do accept any responsibility for delays due to customs.

Customers may experience delivery delays due to disruptions that may occur such as Covid-19, extreme weather conditions, peak season etc.

Please refer to our Shipping Policy for full guide lines.

All our products at Sticky Bee Studio are customised and made to order. Unfortunately due to the nature of the product, returns and exchanges are not accepted.

Please refer to our Refund Policy for full guidelines.